Shipping policy

Aromalux accepts and delivers orders within its available stock. In the event that some products are temporarily unavailable, we will send you an email to let you know. You will then have the option to modify or cancel your order.

In case of cancellation due to temporary unavailability of items, we undertake to give you a full refund as soon as possible. When confirming your order, you accept all general Terms & Conditions. Aromalux bears no responsibility for lost shipments although we will do our best to track them down.

Delivery times vary depending on the destination and delivery method. Aromalux can not be held responsible for any delays in delivery. Delayed delivery will not result in a penalty or compensation and can not be used as a reason to cancel the order.

Lead times

We aim to process and dispatch within the same or next business day, however this can vary depending on the season, on what we have in production at the time we receive your order, and the total volume of your order. 

Shipping countries

We only ship to EU destinations*: Austria, Belgium, Bulgaria, France, Germany, Italy, Luxembourg, Monaco, The Netherlands, Romania, Hungary, Czech Republic, Poland, Slovakia, Slovenia, Ireland, Portugal, Spain, Denmark, Estonia, Finland, Latvia, Lithuania, Sweden, Croatia, Cyprus, as well as exclusively to 3 non-EU members: Norway, Switzerland and the UK.

If you do not see your country in the above list that means we do not ship there.

Zone 1 Shipping

Zone 1 includes Austria, Belgium, Bulgaria, France, Germany, Italy, Luxembourg, Monaco, the Netherlands, Hungary & Romania. Shipping options are UPS Standard (est. delivery 4-9 days) and UPS Saver (est. delivery 2 days).

Zone 2 Shipping

Zone 2 includes Ireland, Spain, Croatia**, Poland, Portugal, Slovakia, Slovenia & the Czech Republic. Shipping options are UPS Standard (est. delivery 5-10 days) and UPS Saver (est. delivery 2-3 days). 

Zone 3 Shipping

Zone 3 includes Denmark, Estonia, Latvia, Lithuania, Sweden & Finland. Shipping options are UPS Standard (est. delivery 6-11 days) and UPS Saver (est. delivery 2-3 days). 

Zone 4 Shipping

Zone 4 includes the United Kingdom. Shipping options are UPS Standard (est. delivery 10-12 days) and UPS Saver (est. delivery 2-4 days). 

Zone 5 Shipping

Zone 5 includes Cyprus which ships only with UPS Saver (est. delivery 2-3 days). 

Zone 6 Shipping

Zone 6 includes Norway & Switzerland which ships only with UPS Saver (est. delivery 2-4 days). 

Domestic Shipping

All domestic orders (Greece) are sent via ACS courier (est. delivery 1-3 days).

Important Notes on Shipping

The above delivery estimates represent the shipping carriers’ valuations and not our own. We cannot be held by any means responsible if delivery exceeds the abovementioned quotas. Once a parcel has been dispatched from our facilities it is the carrier’s responsibility to deliver it safely and timely to its destination, not ours.

Once a parcel is in transit we are not in the position to take any action which may affect or alter or hasten the time or the destination of a parcel apart in assisting with communication between the customer and the carrier and possibly provide additional helpful updates on delivery.

Customs Disclaimer: UK, Norway, Switzerland

Please note that we are not in a position to know each country’s individual regulations. Please refer to your local authorities for custom duties information. Furthermore, please note that we do not enclose any documents to any purchase besides invoice/purchase receipt.

* Except Malta, the Canaries and the Azores
** Croatia: 6-12 days on UPS Standard