Shipping policy
Aromalux accepts and delivers orders within its available stock. In the event that some products are temporarily unavailable, we will send you an email to let you know. You will then have the option to modify or cancel your order.
In case of cancellation due to temporary unavailability of items, we undertake to give you a full refund as soon as possible. When confirming your order, you accept all general Terms & Conditions. Aromalux bears no responsibility for lost shipments although we will do our best to track them down.
Delivery times vary depending on the destination and delivery method. Aromalux can not be held responsible for any delays in delivery. Delayed delivery will not result in a penalty or compensation and can not be used as a reason to cancel the order.
Lead times
We aim to process and dispatch within the same or next business day, however this can vary depending on the season, on what we have in production at the time we receive your order, and the total volume of your order.
Shipping destinations and services
We currently ship to Greece, the other EU member countries, Iceland, Norway, Switzerland and the United Kingdom. Available services depend on your delivery address and are displayed at checkout.
Greece
Domestic Shipping via ACS Courier: €3.50, estimated transit time 1–3 days after dispatch. Where offered at checkout, Local Pickup is free and means collection from our location, not delivery to your address.
Europe — Standard
UPS Standard: €8.50, estimated transit time 4–9 days after dispatch.
Destinations: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. For Portugal, this zone excludes the Azores; for Spain, it excludes the Canary Islands. These islands use the Saver service below.
Europe — Saver
UPS Saver: €22.00, estimated transit time 2–4 days after dispatch.
Destinations: Iceland, Malta, Norway, Switzerland, the United Kingdom, Portugal's Azores, and Spain's Canary Islands (Las Palmas and Santa Cruz de Tenerife).
Free shipping
Our automatic free-shipping offer applies to eligible orders of €49.90 or more to our available shipping destinations. Applicable discounts and the final delivery charge are shown at checkout.
If your destination is not available at checkout, we do not currently offer delivery there. The Europe — Rest destinations are not currently open for checkout.
All transit times are estimates after dispatch, not guaranteed delivery dates. Customs clearance, carrier operations and local conditions may affect delivery.
Important Notes on Shipping
The above delivery estimates represent the shipping carriers’ valuations and not our own. We cannot be held by any means responsible if delivery exceeds the abovementioned quotas. Once a parcel has been dispatched from our facilities it is the carrier’s responsibility to deliver it safely and timely to its destination, not ours.
Once a parcel is in transit we are not in the position to take any action which may affect or alter or hasten the time or the destination of a parcel apart in assisting with communication between the customer and the carrier and possibly provide additional helpful updates on delivery.
Customs Disclaimer: destinations outside the EU customs territory
Please note that we are not in a position to know each country’s individual regulations. Please refer to your local authorities for custom duties information. Furthermore, please note that we do not enclose any documents to any purchase besides invoice/purchase receipt.