FAQ
Answers to questions about your order and the products we offer.
Shipping & Delivery
Where do you ship from?
All orders are fulfilled from our location in Greece:
📍 Ethnikis Antistaseos 52, 561 23 Ampelokipi, Greece
Which countries do you ship to?
We currently ship to Greece, the other EU member countries, Iceland, Norway, Switzerland and the United Kingdom. The Azores and Canary Islands use our UPS Saver shipping zone.
Available services depend on your delivery address and are shown at checkout. See our Shipping & Delivery policy for the country lists and rates.
What are the shipping costs?
- Greece: ACS Courier, €3.50.
- Europe Standard: UPS Standard, €8.50, including Cyprus. Portugal excludes the Azores and Spain excludes the Canary Islands from this zone.
- Europe Saver: UPS Saver, €22.00, for Iceland, Malta, Norway, Switzerland, the United Kingdom, the Azores and the Canary Islands.
Applicable shipping discounts and the final delivery charge are shown at checkout. See our Shipping & Delivery policy for full destination details.
How long does shipping take?
We aim to dispatch on the same or next business day. Estimated transit times after dispatch are:
- Greece, ACS Courier: 1–3 days.
- Europe Standard, UPS Standard: 4–9 days.
- Europe Saver, UPS Saver: 2–4 days.
These are estimates, not guaranteed delivery dates. Customs and carrier delays may affect delivery. See our Shipping & Delivery policy.
Do you offer free shipping?
Yes. Our automatic free-shipping offer applies to eligible orders of €49.90 or more to our available shipping destinations. The final shipping charge and any combined discounts are shown at checkout.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor its progress.
What happens if my package is lost or delayed?
If your package is significantly delayed or missing, please contact our support team, and we will assist you in locating it or arranging a resolution.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, contact us as soon as possible to update your address. Once shipped, we cannot modify the destination.
Returns & Refunds
What is your return policy?
Our voluntary return policy allows you to request a return within 30 days of receiving your order for eligible items that are unused, unopened and in their original condition and packaging, with proof of purchase.
Contact sales@aromalux.co before sending anything back. Once accepted, we provide return instructions. You arrange and pay for return shipping; we do not provide prepaid return labels for change-of-mind returns.
This voluntary policy does not restrict statutory consumer rights. See our Returns & Cancellations policy for full details.
How do I return an item?
1. Email sales@aromalux.co with your order details to request a return.
2. Once accepted, we will send you return instructions.
3. Arrange and pay for the return shipment, following those instructions. We do not provide a prepaid label for change-of-mind returns.
We will inspect the returned item and notify you about your refund. For damaged, defective or incorrect items, contact us first so we can arrange the appropriate remedy.
When will I receive my refund?
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time.
If more than 15 business days have passed since we confirmed processing, contact sales@aromalux.co. Statutory withdrawal refunds follow the time limits and conditions described in our refund policy.
What items are non-returnable?
Eligibility and exceptions are explained in our refund policy. Our voluntary 30-day policy requires unused, unopened items in their original condition and packaging. Personalised goods and other legally permitted exceptions may apply. Statutory consumer rights remain unaffected.
Do you offer exchanges?
No, we do not offer direct exchanges at this time. If you want a different item, please place a new order and return the unwanted item for a refund.
What if I receive a damaged or incorrect item?
Please contact sales@aromalux.co as soon as possible with your order details and photographs where appropriate. If the issue is confirmed to be our responsibility, we will arrange the appropriate remedy and cover reasonable return shipping costs where a return is required, as explained in our refund policy.
Who covers return shipping costs?
The customer arranges and pays for return shipping for change-of-mind returns, personal preference and statutory withdrawal. We do not provide prepaid return labels for these returns.
If a return is required because we supplied an incorrect, damaged or defective item and the issue is confirmed to be our responsibility, Aromalux covers reasonable return shipping costs. See our refund policy.
Fragrance Oils
Are your fragrance oils safe to use in my home?
Yes! Our fragrance oils are high-quality, rigorously tested, and free from harmful additives, making them safe for everyday use in scent diffusers.
Will your aroma oils work with any electric diffuser?
While our oils are optimized for the Aeolus devices, they can be used in all waterless diffusers, nebulizers and wax burners also!
How strong are the scents? Will they fill my entire space?
Our aroma oils are highly concentrated for optimal diffusion, providing a rich and long-lasting scent that fills your space without being overpowering.
How long does a bottle of fragrance oil last?
Usage depends on device and diffusion settings. Tested on our electric diffuser, the Aeolus one, a standard bottle of 10mL lasts up to 6 weeks at maximum settings.
Can I mix different fragrance oils to create my own blend?
Absolutely! Our oils are blend-friendly, allowing you to experiment and customize your perfect scent experience.
Do your fragrance oils contain any synthetic chemicals?
Our fragrance oils are carefully formulated, using both natural and safe synthetic ingredients to ensure the best olfactory experience without compromising quality.
What’s the difference between fragrance oils and essential oils?
Fragrance oils are expertly crafted blends designed for a long-lasting, consistent scent, while essential oils are naturally derived from plants with aromatherapy properties.
Aeolus diffuser
Does the Aeolus work with any scented oil?
Yes, our scent diffuser is designed to handle any undiluted fragrance oil or pure essential oil on the market.
How much oil should I use, and how long does it last?
The Aeolus One can hold an oil volume of 10mL. This is more than enough to last you up to 40 days of continuous use.
How large of a space can the device effectively scent?
The Aeolus One can effectively cover up to 30sqm of space in a matter of minutes.
Can I switch between different oils easily?
Yes of course. Just unscrew the current bottle and apply a new one. The device will immediately start emitting the new scent.
Is there a warranty for the Aeolus devices?
Our scent diffuser comes with a 2 year warantee in which you can request for a replacement.